Professional Engagement Specialist

Location: Boston, Massachusetts, United States
Salary: Full Benefits Package Available to Enroll
Job Type: Contract
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Professional Engagement Specialist IV

Location: Lexington, MA

Contract Duration: Through end of June 2020, may extend.

Description:

The Professional Engagement Specialist, Commercial Sponsorship Programs, will be responsible for supporting a team of Commercial Sponsorship Analysts across the end-to-end workflow of Commercial Sponsorship and Exhibit requests, ensuring operational quality and process efficiency.

Key responsibilities include:

  • Support the processing of requests including the submission, review, approval, management, and tracking of Commercial Sponsorship requests
  • Monitor, troubleshoot and share trends regarding system performance and process efficiency while driving process improvement projects
  • Management and tracking of assigned Commercial Sponsorship requests
  • Administration of electronic systems and communication tools

ACCOUNTABILITIES:

Process - 80%

  • Review Request documentation from Sales and Marketing teams for accuracy and completeness, ensuring that all information adheres to policies and procedures.
  • Develop and maintain subject matter expertise on the Polaris RMS system and the Commercial Sponsorship & Exhibit request submission, review, and approval process Facilitate the submission of Commercial Sponsorship requests into the request management system platform (Polaris RMS)
  • Work closely with the Commercial Sponsorship Analysts to provide support across the end-to-end process (document review, submission, reporting).
  • Maintain working knowledge of and adherence to relevant internal policies, Standard Operating Procedures (SOPs) and guidelines.
  • Prioritize and multi-task to enhance productivity and manage workload in a fast-paced, rapidly changing environment.
  • Identify and escalate potential risks to the Commercial Sponsorship Programs Manager.

Project Management - 20%

  • Support adhoc projects as determined by the Commercial Sponsorship Programs Lead and Commercial Sponsorship Programs Analysts.

KEY SKILLS AND COMPETENCIES

  • Capable of independent work within an agile team while demonstrating a high degree of customer service, collaborative working style and relationship building abilities.
  • Reliable and organized with a strong attention to detail.
  • Demonstrates ability to produce clear and concise written and verbal communications with a strong focus in team and stakeholder support.
  • Ability to prioritize and multi-task in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts.
  • Exhibits a high degree of customer service and relationship building abilities.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS:

  • Required:
  • Bachelor's Degree
  • Experience working in regulated operations environment preferred
  • Experience working with cross-functional groups and teams preferred
  • Experience working in Healthcare Commercial Operations role preferred
  • Project management experience
  • Proficiency in Microsoft Office Suite

Sthree US is acting as an Employment Business in relation to this vacancy.

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