The Program Manager is responsible for the management of customer interface to achieve high customer satisfaction, profitable business relationships, and sales growth with new and existing customers, and responsible for providing strong team leadership of the customer team to ensure internal and external customer needs are met. This position will support our Computing and Industrial Controls customers.
Essential Functions and Competencies
Manages and leads Customer team activities as the primary day-to-day Customer contact, acting as the division's "Voice of the Customer" Supports Business Unit Directors as needed with building Customer relationships and business development, with forecasting and pricing strategies, with ensuring profitability, and with meeting business unit objectives.
Manages Customer concerns, corrective actions, and leads issues to completion.
Supports Program Managers in the various activities they lead/manage
Assists other team members as needed to ensure Customer needs are met
Manages NPI/NPL programs
Develops a strong knowledge of the Customer's product, utilization, strategies, and requirements to support transitional activity
Leads overall strategic account management, providing expertise on customer management
Manages multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory, and forecasting.
Provides centralized management authority over all business and technical aspects of a Customer account
Monitors and manages excess and slow moving inventories.
- Mentoring others in program management tasks and concepts.
- Experience with most complex larger customer accounts.
- Experience in Computing and Industrial Control contract sales.
- 2-8+ years of program management experience
- 4 year degree required.
Sthree US is acting as an Employment Business in relation to this vacancy.