CRM Database Manager
CRM Database Manage - Utrecht - Fulltime Permanent Position
For my medical device client in Utrecht I'm looking for a CRM Database Manager! You will be part of a small team and report directly to the Marketing Director.
- You will be the architect of this new role within this medical device company and together with the Marketing Director you will analyze and establish the responsibilities and KPIs
- You will assist the three Market Managers/Business Units in order to build the most effective data driven marketing campaigns
- You will establish processes to enhance the efficiency of the Consumer Care team in collaboration with the Consumer Care manager
- You will be the process owner of the company's CRM system and ensure data integrity
- You will liaise with the Commercial Excellence Manager to provide clear reports to the Management Team
- On a day to day business you will
- Enrich our database in Salesforce.com
- Prepare marketing campaigns and sales projects
- Support segmentation needs based on business opportunities
- Manage data quality and integrity. Execute data migration/cleansing projects.
- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction.
- Be the organizational gateway towards our CRM system
- Look for ways to automate manual processes.
- Collaborate with the global Salesforce.com team
- Starting the web shop
- At least 2 years working experience with the Salesforce.com platform or similar CRM platforms (knowledge of Eloqua platform is an asset)
- Background in data analytics within consumer support, consumer marketing, direct marketing or market research (preferably in Healthcare/FMCG companies)
- Good understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, Vlookups, …)
- Demonstrated experience developing and improving operational processes to drive business efficiencies.
- Good knowledge of English and Dutch
Interested in the position? Please apply by sending your CV to Shaneequa Ho A Tham, s.hoatham(@)realstaffing.com or contact her via 020 522 15 77.