CRM Database Manager

Locatie: Utrecht, Nederland
Salaris: competitive
Sectoren: Data Analytics
Soort functie: Vast Dienstverband
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CRM Database Manage - Utrecht - Fulltime Permanent Position

For my medical device client in Utrecht I'm looking for a CRM Database Manager! You will be part of a small team and report directly to the Marketing Director.

The Role:

  • You will be the architect of this new role within this medical device company and together with the Marketing Director you will analyze and establish the responsibilities and KPIs
  • You will assist the three Market Managers/Business Units in order to build the most effective data driven marketing campaigns
  • You will establish processes to enhance the efficiency of the Consumer Care team in collaboration with the Consumer Care manager
  • You will be the process owner of the company's CRM system and ensure data integrity
  • You will liaise with the Commercial Excellence Manager to provide clear reports to the Management Team
  • On a day to day business you will
    • Enrich our database in Salesforce.com
    • Prepare marketing campaigns and sales projects
    • Support segmentation needs based on business opportunities
    • Manage data quality and integrity. Execute data migration/cleansing projects.
    • Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction.
    • Be the organizational gateway towards our CRM system
    • Look for ways to automate manual processes.
    • Collaborate with the global Salesforce.com team
    • Starting the web shop

Requirements:

  • At least 2 years working experience with the Salesforce.com platform or similar CRM platforms (knowledge of Eloqua platform is an asset)
  • Background in data analytics within consumer support, consumer marketing, direct marketing or market research (preferably in Healthcare/FMCG companies)
  • Good understanding in business analysis including demonstrated use of intermediate Excel skills (Pivot Tables, Vlookups, …)
  • Demonstrated experience developing and improving operational processes to drive business efficiencies.
  • Good knowledge of English and Dutch

Apply now!

Interested in the position? Please apply by sending your CV to Shaneequa Ho A Tham, s.hoatham(@)realstaffing.com or contact her via 020 522 15 77.

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